I use one of your apps
Get product help
Setup steps, common answers and data explanations live in the guides. Each app also has its own support page.
Contact · Start here
Tell us what you need. We’ll point you the right way.
Most questions are answered fastest by the right page. When you do need a person, email reaches us directly; there is no ticket system or chatbot in between.
Choose what you need
I want a film made
Autonomous video production
The service is in private testing: sign-in and project workspaces are live, but new paid production jobs are not being accepted yet.
I’m building with an agent
MCP and API access
Read the public capabilities record without a key, then follow the quickstart. Private-test keys are available to invited testers.
I’m already a customer
Your customer area
Projects, connections, deliveries and security settings are behind sign-in.
Press or creator
Assets and facts
The Clearway press and creator kit has approved descriptions and imagery. For anything else, email us.
Research reader
Citations and corrections
Cite the exact versioned report. If you think a finding is wrong or has been superseded, tell us what you observed.
Privacy or data
Understand or request
Read what each product collects and how to ask about your data. Never send passwords, keys or payment details by email.
Safety concern
Report prohibited content
If something produced or supplied through the video service breaks our Acceptable Use Policy, report it.
Direct
Email addresses
- General, business and press
- info@theamateur.co.uk
- Product support and safety reports
- support@theamateur.co.uk
Replies are written by people, not sent automatically, so there is no instant acknowledgement. Include the product or page, what you expected and what happened. We are a company registered in England and Wales.