I use one of your apps
Get product help
Setup steps, common answers and data explanations live in the guides. Each app also has its own support page.
Contact · Start here
Tell us what you need. We’ll point you the right way.
Most questions are answered fastest by the right page. Email reaches us directly, and signed-in customers can keep a tracked support request with their organisation.
Choose what you need
Shoot Plan
Planning a shoot
Answers about the free Shoot Check, which plan fits, buying and using your plan on the day.
Video production · In development
Product information
The video production service is being completed in private testing. It is not taking new customers or paid production jobs at this time.
I’m building with an agent
MCP and API documentation
The public capabilities record and integration documentation remain available. Authenticated access to the video service is currently owner-only, so new private-test keys are not being issued.
I’m already a customer
Your customer area
Your Shoot Plan plans and orders, and your account settings, are behind sign-in.
Press or creator
Assets and facts
The Clearway press and creator kit has approved descriptions and imagery. For anything else, email us.
Research reader
Citations and corrections
Cite the exact versioned report. If you think a finding is wrong or has been superseded, tell us what you observed.
Privacy or data
Understand or request
Read what each product collects and how to ask about your data. Never send passwords, keys or payment details by email.
Safety concern
Report prohibited content
If something produced or supplied through the video service breaks our Acceptable Use Policy, report it.
Direct
Email addresses
- General, business and press
- support@theamateur.co.uk
- Product support and safety reports
- support@theamateur.co.uk
Replies are written by people, not sent automatically, so there is no instant acknowledgement. Include the product or page, what you expected and what happened. We are a company registered in England and Wales.