Guide & Documentation

A little guidance. A clearer way forward.

Start with your product, find an answer or understand what stays on your device.

Guide sectionGuide overview

Getting started

New to our apps? Find the right place to begin, check availability and keep the support links close to hand.

Start here

Product guides

All guides

Apps & general 6 guidesSetup, products, privacy and troubleshooting

Clearway, Family Handoff, Marble Bloom, getting started, privacy and troubleshooting.

  • Clearway guideUnderstand the plan, the timing and what happens when you start another run.
  • Family Handoff guideSet up once, check the device and stay in control of the return.
  • Getting startedChoose the product you’re using. Each guide links to its full support and privacy information.
  • Marble Bloom guideA short guide to motion, progress and sound in Marble Bloom: Tilt & Roll.
  • Privacy, data & permissionsA reading guide to our existing privacy notices. Each product’s full notice has the details.
  • TroubleshootingStart with the symptom. These answers link to the product-specific guidance.
Video production 19 guidesAccount, agents, production and delivery

The same guides, arranged by stage and labelled with what is live, are on the video guides page.

Stories 1 guideExit Interview and SHE builds

Help for existing in-development builds. There is no separate story guide yet.

Find an answer