Support
Help with our products.
For product help, use the app-specific support page below or email support@theamateur.co.uk.
When reporting a problem, include the app name, app version/build if visible, your device model and a short description of what happened. Please do not send passwords, payment-card details, PINs or unrelated personal information.
Start with a guide
Find setup instructions, common answers and data explanations in Guide & Documentation.
App support
Shoot Plan
Questions about the free Shoot Check, plans and buying: see Shoot Plan help or email support@theamateur.co.uk.
Video production customers
Projects, connections and deliveries are in the customer area. Check service status to see what is live, and the video troubleshooting guide for sign-in and key problems.
Search the guides
Every guide is listed, and filterable, in All guides.
General enquiries
Email support@theamateur.co.uk, or choose the right route for press, research, privacy or business questions.