White House opens America.gov as a single front door to federal services

On 29 September 2026 the White House published an executive order and an accompanying fact sheet launching America.gov, a site intended to unify access to federal services. According to the fact sheet, people can already use the site to ask questions. Passport renewal and Medicare enrolment are planned to follow later this year, the fact sheet says. The order gives the General Services Administration, the National Design Studio and the Office of Management and Budget responsibility for the site and for integrating it with Login.gov, the government's existing sign-in service.

The order also sets out which services fall within its reach. Covered services are defined as public-facing federal services that are used by more than 100,000 people in a 12-month period and that can be accessed or applied for online. Two areas are expressly excluded: IRS tax filing, and services provided by the Department of War and the Intelligence Community. The Office of Management and Budget is instructed to issue an implementation memorandum within 90 days, which is the next formal step the order sets in its timetable for agencies.

The order also sets limits. First, any super intelligence used with America.gov must be accurate, reliable and transparent. The phrase reflects the vocabulary adopted in a separate order signed the same day, reported elsewhere in this edition, which replaces the terms artificial intelligence and AI across the executive branch. Second, the order states that unifying access to services must not create a centralised federal system of records. That addresses an obvious question raised by any single point of entry: whether bringing services together also means bringing people's records together. It also requires existing ways of reaching federal services, in person, by phone, by mail and through agency websites, to remain, so that America.gov is an extra option rather than the only one.

Readers should be careful about how much is settled. The evidence available so far comes from the White House itself, and there is as yet no independent account of how the question service performs in practice. Passport renewal and Medicare enrolment are described only as planned for later this year, without firmer dates. Nor is it yet clear how accuracy, reliability and transparency will be measured, or who will check them. Those details, and the practical obligations placed on agencies, are likely to depend on the implementation memorandum the budget office has been given 90 days to produce.